The Incidents dashboard provides a complete view of incident activity across an organization. It surfaces total incidents, fall and elopement counts, incomplete reports, and detailed breakdowns by resident, care level, location, staff, and time. This guide outlines what the dashboard contains, how to interact with it, and how to use it for risk management and follow-up.
Access the Incidents Dashboard
The Incidents dashboard is enabled automatically for all ALIS HQ customers.
To access it: From ALIS HQ, select Incidents from the Dashboard menu at the top.
For instructions on opening ALIS HQ and navigating between dashboards, see How to Use ALIS HQ.
What This Dashboard Shows
The Incidents dashboard is organized into the following sections.
Filters and KPIs
At the top of the dashboard you can filter by Resident Status (Resident, Applicant, Moved Out, Transferred Out), Region, Owner, Community, Resident Classification (e.g., AL Resident, Memory Care, Respite Resident), and Incident Time Range (Today, Yesterday, Last 7/30/60/90 days, plus Weeks/Months/Years).
The dashboard displays four high-level KPIs:
- Total Incidents
- Total Falls
- Total Elopements
- Total Incomplete Incidents
Incidents by Care Level
Includes a trend line of incident counts over time and a pie chart showing the distribution of incidents by Care Level. A stacked bar chart shows incident counts broken down by community and product type.
In Community Details
A detailed table of every incident in the filtered range, showing Community, Resident, Product Type, Date and Time, Incident Type, Location, and a written Summary of what occurred.
Incident Type and Resident Breakdowns
- Incident Count by Type: Bar chart showing counts for each incident type (Fall Witnessed, Fall Unwitnessed, Behavioral, Elopement, Aggressive Act, 911 Emergency, Medication Error, and others).
- Incident Count by Resident: Bar chart of incident counts per resident, useful for identifying residents at elevated risk.
Where does the data originate?
- Incident Types are configured in Incident Settings and selected when creating the initial report or editing the Basic Information section of an in-progress report.
Time, Location, and Staff Breakdowns
- Incidents by Day of Week: Bar chart for Sunday through Saturday.
- Incidents By Time of Day: AM (6 AM - 12 PM), Afternoon (12 PM - 6 PM), and PM (6 PM - 6 AM).
- Incidents by Location: Bar chart breaking incidents out by where they occurred (Resident's Room, Activities Room, Dining Room, Hallway, Outside On Premise, Off Premise, etc.).
- Incident Count by Staff Member: Bar chart of incidents recorded by each staff member.
- Incident Count by Job Role: Bar chart showing incidents recorded by role (Caregiver, Med Tech, Wellness Director, Community Administrator, etc.).
Where does the data originate?
- Location is based on what was selected for Incident Location when creating the initial report or editing the Basic Information section of an in-progress report. The location options can be customized in Incident Settings.
- Staff member refers to the person who created the initial report.
- Job Role is based on the set job role set for the staff initial on their staff profile in ALIS.
How to Use This Dashboard
- Spot risk patterns. Use the Incidents by Day of Week and Incidents By Time of Day charts to identify when incidents cluster, which can inform staffing or supervision adjustments.
- Identify high-risk residents. The Incident Count by Resident chart highlights residents with elevated incident counts, useful for care plan review and follow-up.
- Drive incident completion. The Total Incomplete Incidents KPI identifies open reports requiring follow-up. Click into the KPI to see the underlying records.
- Drill down for detail. Click on any chart segment, bar, or table row to see the underlying incident records.
Troubleshooting
For common issues across ALIS HQ dashboards (filters, missing data, configuration-related blank KPIs), see the ALIS HQ Troubleshooting Guide
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