I keep getting automatically logged out of ALIS. Can I change the amount of time before ALIS automatically logs me out? Yes! With the Login Timeout feature, you can customize the amount of time you remain logged in.
About Login Timeout
By default, ALIS logs users out after 20 minutes of inactivity. However, this amount of time can be customized and set to different timeframes between 20 minutes up to a total of 8 hours. When the set timeframe expires, a pop-up appears on the screen prompting your response. To stay logged in, you must click the Yes button before timer runs out. If you do not respond within 60 seconds of the pop-up appearing, ALIS will automatically log you out.
Depending on your level of access to ALIS, you may or may not have the ability to change your own Login Timeout and/or manage Login Timeout for other staff. If you do not have the ability to change your own Login Timeout, speak with your company administrator to verify this is appropriate. If you are an administrator and need assistance updating security roles, contact our ALIS Customer Success Team.
For users with access, read the below sections for instructions on how to change the Login Timeout.
Change Personal Login Timeout
Follow these steps to customize your personal Login Timeout time:
- Log into ALIS and click on the My Account link at the top of the page.
- For more information, refer to these My Account and ALIS Login Basics guides.
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For further login assistance, contact our ALIS Customer Success Team.
- In the My Account page that appears, click the Login & Access tab.
- Under the lefthand Access & Preferences section, use the Login Timeout dropdown menu to select the time you wish to remain automatically logged in for. Once you make a selection, your preference will automatically save.
Login Timeout for Staff
To set or update Login Timeout for staff, first navigate to the All Staff page either using the Dashboard icon or the Staff dropdown menu.
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Using the checkboxes to the far left of the staff table, multiselect the staff for whom you want to set the Login Timeout.
- Tip: Click the checkbox above directly above the table (to the left of the Associate Communities button) to Select All. Then, deselect any checkboxes to exclude those staff members from your Login Timeout update.
- Click the Set Login Timeout button.
- In the pane that appears to the right, you will see a list of which staff members will be included in this update. Using the Login Timeout dropdown menu, select the new time.
- Click the blue Set Login Timeout button.
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