ALIS Login Reference Guide

You can access ALIS from any device with an internet connection. The default login option for ALIS requires three details: the ALIS website address (URL) for your company, a staff profile username, and an enabled password for that staff profile. 

ALIS Website Address (URL)

Your company's ALIS website address is: [your Company ID].alisonline.com

• Example: sunshineliving.alisonline.com
• There is no need for "www." at the beginning of this address. 
• Company IDs are typically the full name of your company, a shortened version of the company name, or an abbreviation. The Company ID was set up by your administrator when starting with ALIS. If you do not know your Company ID, contact your administrator or our ALIS Customer Success Team for help locating the correct URL. 

While your ALIS website address (also known as the URL) was created to be easy to remember, it is highly recommended to create desktop shortcuts to the website on all computers at your community to keep things simple. Click here to read an article by Google for steps to create a desktop shortcut for ALIS in the Google Chrome browser.

Once you have entered your ALIS website address in your browser's navigation, you will be directed to the ALIS login screen where you will enter your username and password. 

ALIS Usernames

ALIS usernames almost always present as [firstname].[lastname] and are not case sensitive.

• Example: nelson.mcmillan
• Usernames are automatically generated when staff profiles are added to ALIS, and the first and last name listed on the profile are used.
  • Note that if you have duplicate staff profiles or two staff members with the same first and last name, then ALIS will include an identifying character in the username for the second profile created (i.e., nelson.mcmillan1). If you receive the "Not a valid username" error when attempting to login, it may be due to a missing character. Have your administrator verify your username or contact our ALIS Customer Success Team for help.
• Staff usernames are not often edited, but this can be done when requested.
• Usernames can only include letters, numbers, periods (.), dashes (-), and underscores (_).
• It is not possible to edit your own username. Your company or community administrator can update this for you. If you are a company or community administrator, contact your Account Manager or our ALIS Customer Success Team to change your username.

To edit another staff member's username:

1. Go to a staff member's profile and open the Login & Access section.
2. Click the pencil icon next to the person's username.
3. Edit the username in the pop-up, and click Save. The next time the person logs in, they will need to use their new username.

ALIS Passwords

Passwords may be automatically generated or manually created by the person who adds the staff profile to ALIS. For more information about adding staff and setting passwords, Add a New Staff Profile guide. 

To edit your own password:

1. Log in to ALIS. Navigate to to your My Account page, found at the top of any page in ALIS.
2. Click the Login & Access tab.
3. Click the Change Password button, fill in your current password and new password in the pop-up, and click Save. The next time you login, you will need to use your new password. For maximum security with your password, make it memorable, unique, and private to only you.

To edit another staff member's password:

1. Go to their staff profile and open the Login & Access section.
2. Click Change password, and choose between the Automatically or Manual options. Use the Automatically option to send a randomly generated password to the staff member via email or text message, or use the Manually option to create a new password for them. Note that the Automatically option is more secure. 
3. Click Submit. The next time they login, they will need to use their new password. 

It is strongly encouraged for staff to update their password to something private to them after you have reset the password for them. For maximum security with passwords, they should be memorable, unique, and private to only the individual.

Additional Login & Security Features

There are additional login security features you can add to your community's login experience. See below for brief descriptions and links to corresponding guides. If you are a company administrator and would like assistance configuring passwords or enabling additional login security features, contact your Account Manager or our ALIS Customer Success Team.

Add a Company logo to the ALIS login page

Enhance your brand recognition and provide a more professional and customized user experience for staff by adding your company logo to the main ALIS login page. For simple enablement steps, refer to this How to add your company logo to the ALIS login page guide.

Customize Company password configuration

For extra security and to align with SOC 2 and PCI compliance best practices, you are able to customize password requirements for staff at your company. These more secure password options promote better data protection and audit readiness.

Staff passwords are configured in Company Settings > Staff Password Configuration.

• Password Expiration - Require staff to change their password at a specific cadence. When enabled, the Expires Every dropdown appears for you to select the duration of time staff are able to keep their current password before it expires and they are required to update it.
• One-Time Password - When enabled, this setting requires that staff change their password upon their first login ALIS. Once the original one-time password is created, it is only valid for 90 days.
• Password Change Email - When automatically resetting passwords for a staff member, we have the ability to email or text a link to to them. Choose whether staff are able receive password reset emails to any email address or only to an email address within your company's domain.
• Password Requirements - All ALIS passwords must meet the minimum password requirements: at least 1 lowercase letter, at least 1 uppercase letter, at least 1 number, and at least one special character. You can customize the minimum character length (ALIS default is 8) and unique passwords required before reuse (ALIS default is 1). To change the minimums, use the up or down arrows in each of the left hand boxes to select the desired number. 

Login Lockdown by IP Address

Restrict staff logins to only have access to ALIS while using the community Wi-Fi network. To do this, we must "whitelist" your community's public IPv4 address (the number that identifies the internet connection at the building). For more information, read this Login Lockdown by IP Address guide.

Two-Factor Authentication

Two-Factor Authentication refers to a security setting that adds a second factor to staff logging in with a username and password. This relies on staff to receive a code outside of ALIS and type it into the login screen in addition to their password. For more information, read this Two-Factor Authentication guide.

Single Sign-On (SSO)

Single Sign-On (SSO) is technology that allows users to access multiple software systems with a single set of credentials. Users with an email address provisioned by their organization can link their ALIS account to their Microsoft identity. For more information, read this Single Sign-On guide.

Login PINs for SSO Users 

The Login PINs feature is currently limited-release only. For more information, please contact your Account Manager.

The Login PINs feature allows SSO users to create a secondary, 6-digit PIN within ALIS. This PIN provides a faster, secure way to verify identity during specific workflows without needing to re-authenticate through the full SSO process every time. For more information, refer to this Login PINs for SSO guide. 

After logging in

Once you login to ALIS, the first page you will encounter is the Dashboard. What you see on your ALIS Dashboard is based on the security role permission that is assigned to your staff profile and what additional features are enabled for your community. 

Refer to these guides for more information: Navigate the ALIS Dashboard and What is a Security Role?

Related Articles:

• What should I do if I am unable to login?
• Add a New Staff Profile
• Login Lockdown by IP Address
• Two-Factor Authentication
• Single Sign-On
• Navigate the ALIS Dashboard
• What is a Security Role?

For more assistance with ALIS Logins,

Contact our ALIS Customer Success Team:

 888.404.ALIS (2547) or support@go-alis.com