What should I do if I am unable to login?

Logging into ALIS is intended to be easy and secure. If you are not able to login, try the following troubleshooting tips:

Verify your Company ID and URL 

• Check the format: Your URL should look like this: https://companyid.alisonline.com.

• Remove "www": Ensure there is no "www." at the beginning of the address.

• "Whoops!" Error: If you see a page that says "Whoops! That's an unknown community," the issue is likely the Company ID (the first part of the URL).

  • If you know your company ID, but are still having difficulty logging in, click the "Not your company?" on your main login page.

  • If you are unable to locate your Company ID, contact your administrator. If your administrator cannot find your Company ID, please contact ALIS Customer Success.

Clear Your Browser Cache

Clearing your cache helps remove outdated login information that may be causing errors. Follow the steps below to clear the cache in Google Chrome:

1. Click the three vertical dots icon at the top right corner of the browser.

2. Select Delete browsing data from the menu. 

3. In the pop-up window, select the Time range drop-down and choose All time.

4. Ensure the box for "Cookies and other site data" is checked.

5. Click Delete data. 

Login disabled because of incorrect login attempts

If you enter the wrong password more than eight (8) times, ALIS will automatically disable, or lock, your login for security purposes. To unlock your account, you must contact a staff member with Administrator permissions or our ALIS Customer Success Team to re-enable your login.

For Administrators: How to unlock a staff login

If a staff member is locked out of their login, follow these steps to restore their access:

Step 1: Unlock Staff 

1. Navigate to the All Staff page, and locate their name. Click on their linked name to view their profile. 

2. Click the blue Login & Access bar to expand the section.

3. Click the Unlock button located toward right of the screen.

Step 2: Change Password

Once you unlock the staff member, it is important to also reset their password for them to log in successfully. 

• Navigate to the staff profile, and scroll down to the Login & Access bar to expand the section.

• Click Change Password, and select one of the following options: 

  • Automatically: Sends a randomly generated password to their email or phone (via text). They will be required to reset this password upon their first login.

  • Manually: Allows you to create a specific password for them. You must communicate this password to them directly.

Related Articles:

• ALIS Login Reference Guide

For more assistance with Logins,

Contact our ALIS Customer Success Team:

888-404-2547(ALIS) or support@go-alis.com