An ALIS Pay refund always goes back to the same bank account the payment was pulled from.
You can't send a gateway refund to a different account. Record the refund in ALIS instead, and pay the resident another way, when:
- The payment was a check scanned through ALIS.
- The original bank account is closed.
To record a refund, go to the resident's Billing section, expand Refunds, and click +Record a Refund. For full steps, see "When to Record a Refund Instead" in ALIS Pay: Refunds and Voids.