Hotel Rules

Hotel Rules is a community-level setting applied to your occupancy data. With it enabled, ALIS counts a resident's room as occupied through the day after the Financial Move Out Date you select, accounting for the room-availability downtime that follows a move-out. Large organizations commonly use it to reflect that turnover time in their occupancy reporting.

Access the Hotel Rules Setting

The Hotel Rules setting is on by default. You can update it for your community under Communities > Floor Plan > Settings tab.  

How Hotel Rules Works

When Hotels Rules are enabled

When Hotels Rules are enabled and you complete the Move Out process, ALIS automatically advances the Financial Move Out Date by one day for reporting purposes: 

The adjusted (day-after) date appears in the Move Out Information section at the top of the resident's Moved Out profile and is the date reflected in your occupancy reports. 

The date you originally selected stays visible and editable in the resident's Move In & Community Information section. Editing it automatically shifts the reported date to the following day.

When Hotel Rules are disabled

When Hotel Rules are disabled, a room is instead reported as unoccupied on the Room Unassignment Date, which may differ from the Financial Move Out Date. 

See the below How to Disable Hotel Rules section for steps to turn off this setting.

Impact on ALIS Reports

When the setting is on, your occupancy reports display a Hotel Rules label, and move-outs are calculated from the Financial Move Out Date (the day after your selection) across the following ALIS Reports:

Unit Occupancy 

The Move Out column ("-") shows "-1" on the Financial Move Out Date (displayed in the Move Out Information of the profile), and Res Days calculate occupancy until the day of a resident's Financial Move Out Date.

• Without Hotel Rules, Unit Occupancy tables display the date of the room unassignment, which matches the Financial Move Out Date selected when you moved out the resident (unless it is later edited). 
• With Hotel Rules enabled, the Financial Move Out Date is automatically switched to the date after the date you selected in the Move Out pane. 

Weekly Occupancy 

Move Outs, including the Range Move Outs and MTD Move Outs columns, use the Financial Move Out Date. 

• Without Hotel Rules, the Move Outs are calculated based on the Room Unassignment Date (same as Unit Occupancy). 
• With Hotel Rules enabled, Move Outs are calculated based on the Financial Move Out date (the date after the Move Out pane selection). 

The rules apply the same to the Range Move Outs and MTD Move Outs columns.

Unit Occupancy Summary

Unit Days Occupied calculate the same way as Unit Occupancy. This value should match the "X Unit Days" value in the second row of the Totals section of Unit Occupancy. 

• Without Hotel Rules, a unit day occupied is calculated based on the Room Unassignment Date. 
• With Hotel Rules enabled, a unit day occupied is calculated using Financial Move Out Dates.

Open Room/Bed Census 

The Days Vacant column calculates vacancy based on the rules applied to the above reports.

• Without Hotel Rules, a room is considered vacant starting the day after a room is unassigned from a resident.
• With Hotel Rules enabled, a room is considered vacant starting the day after a resident's Financial Move Out Date.

Move Out 

This report has a filter to apply the Date Range by Financial Move Out Date, and it shows a column for Financial Move Out Date.

• Without Hotel Rules, each of these instead calculates from the Room Unassignment Date.
• With Hotel Rules enabled, the report onors the Financial Move Out Date shown at the top of resident profiles (the date after the Move Out pane selection). 

How to Disable Hotel Rules

If this aligns with your operational practices, follow the steps below:

1. Go to Communities > Floor Plan > Settings tab. 
2. Click Manage.
3. Select one: 
   • Disable only for future move outs
   • Disable for future move outs and update historical data
4. Click Submit.

Additional Considerations 

Month-end move-outs roll forward. A Financial Move Out Date set to the last day of a month displays on the first day of the next month in reporting. Plan for this when reconciling end-of-month occupancy.

Watch for CRM discrepancies. If you use a separate CRM, test move-out totals between systems. Numbers may not match week to week or month to month if your CRM applies hotel rules differently than ALIS, or doesn't apply them at all.

Related articles:

• How does 'Hotel Rules' impact the Unit Occupancy Report?
• How to Audit Resident Occupancy
• Unit Occupancy Report Guide

For more assistance: 888.404.ALIS (2547) | support@go-alis.com