ALIS Assist is our built-in AI support, available 24/7 from a chat bubble in the bottom-right corner of your screen. This guide covers how to ask a question, review its answer, and get connected to the ALIS Customer Support Team when you need a person.
About ALIS Assist
ALIS Assist is your first line of support inside ALIS. It gives instant, non-emergency answers by pulling from past support answers and the ALIS Helpdesk.
When a question is too complex for ALIS Assist to resolve on its own, it hands the conversation off to the Customer Support Team so nothing gets lost and your questions are fully answered.
Where to find it
ALIS Assist appears on the key ALIS pages you use most, such as the Dashboard, Payment Center, Pass Meds, Care Tracking, and Reports, plus every page of the ALIS Helpdesk.
When to use it
Use ALIS Assist 24/7 for quick, non-emergency questions. For anything urgent, see Report an urgent issue below.
How to Use ALIS Assist
Step 1: Open the chat bubble
Start from any ALIS page.
- Click the blue chat bubble in the bottom-right corner of the screen.
- Wait for the chat window to open. It greets you with "Meet ALIS Assist! How can we help you today?"
Step 2: Ask your question
Type your question the same way you would describe it to a teammate.
- Click the message box at the bottom of the chat window.
- Type your question in plain language, such as "How do I record a resident's vitals?"
- Press Enter or click the Send icon.
Ask one question at a time, and name the page or feature you are working in for a faster, more relevant answer.
Step 3: Review the answer
ALIS Assist responds instantly using past support answers and Helpdesk articles.
- Read the answer in the chat window.
- If it does not fully solve your question, reply with more detail or rephrase it. ALIS Assist refines its response as the conversation continues.
Step 4: Get connected to the Support Team (if needed)
If your question needs a person, ALIS Assist creates a support ticket for you.
- Tell ALIS Assist you would like to contact our team directly (e.g., "Speak to an agent", "Contact the ALIS Support Team").
- When prompted, enter the requested details.
- Click Send to start the support ticket thread.
The ALIS Support Team then follows up with you directly by email.
Navigating the chat window
The row of icons along the bottom of the ALIS Assist chat window lets you move between your conversations and start new ones.
- Home returns you to the main "Meet ALIS Assist" screen.
- Chat history (the speech-bubble icon) opens your past conversations. Click any previous thread to pick it back up where you left off.
- New chat (the plus sign) starts a fresh conversation.
Report an urgent issue
For a true emergency, such as ALIS being down, an outage, or being blocked from critical records, do not start with the ALIS Assist chat. Call Customer Support at 888.404.ALIS (2547) for the fastest response.
However, if you are experiencing an issue that is time-sensitive while using the chat, tell ALIS Assist that it is urgent. ALIS Assist routes it straight to the Customer Support Team instead of trying to answer it first.