How to pay bills in ALIS Connect (For Residents or Families)

Residents and family members can easily pay their bills online using ALIS Connect. This guide is intended as a resource for a resident or family member who chooses to self-pay. It provides an overview of how to add payment methods and pay bills directly in the ALIS Connect website.  

• For community staff:

  • Click Print Article above, select Save as PDF, and save the file to your computer. You can then print or email this PDF as an attachment to your resident contacts. 

• For residents or families: 

  • Refer to this How to use ALIS Connect (For Families) guide for more general information about how to register for and use ALIS Connect. 

  • If you have not received a registration email or need a new link, contact your community administrator. 

Step 1 - Login to ALIS Connect 

1. Go to alisconnect.com (or the specific URL from the above registration steps). We recommend saving this page to your browser’s bookmarks or favorites for easy access in the future.

2. Enter your email address. (This is the same email address that was used during registration, and it functions as your username.)

3. Enter your password. (This is the password you created during registration.)

4. Click Log In. 

Step 2 - Add New Payment Method 

Before you are able to pay an outstanding invoice, you first must add a payment method.

1. From the ALIS Connect dashboard, click on the Billing icon. 
2. Click the My Payment Methods tab. 
3. Using the +Add Payment Method dropdown, select either Add New Bank Account (for ACH payments) or Add New Card (for credit card payments).
4. In the Add Payment Method pop-up window, enter all account/card details.  
   • For Account Nickname, it is recommended to type the resident's first and last name as this helps with auditing transactions history.
   • Select the Default Payment Method checkbox if you wish for this to be the default payment method. This is an especially important step if the community will be responsible for pulling recurring payments. 
   • Create a new Billing Address associated with the payment method.
5. Click Add Payment Method to save. 

Step 3 - Pay Invoice

Once you have added a payment method, you can pay any unpaid/outstanding invoices. You will only have access to view and pay invoices addressed to you. 

1. Click the Invoices tab. 
2. To begin a payment, either click Pay Outstanding (in the Summary section) or Pay Invoice (next to an individual invoice). 
3. In the Make a Payment pop-up window, first Select Method of payment:
   • From - Choose which of your saved payment methods you which to use for this payment. 
   • Payment Amount - Flexibly decide if you wish to pay the full Outstanding Balance or the Specific Invoice(s). Note that if choosing Specific Invoices, you can type in the "$ _____" field to adjust the dollar amount if needed.
   • Payment Date - Defaults to today's date and cannot be edited. 
   • Click Verify Payment to move on to the next step. 
4. In the Verify Payment step, simply review your payment method and amount selections from the previous step as well as the authorization agreement details: 
   • If you made an error or need to update the payment method and/or amount, click the Make Changes button to go back to the previous step. 
   • If all information looks accurate, click Submit Payment.
5. In the final step, you will be notified that your payment submission was successful. Click Download Receipt to generate a PDF of your transaction details.

Payment Receipt example:

Manage 'My Payment Methods'

To manage your saved Bank Accounts or Credit & Debit Cards payment method(s), navigate to the My Payment Methods tab and click on the Options dropdown menu.

• Click Edit to update any of the payment method details. 
• Click Disable to temporarily make a payment method inactive and unavailable for use. 
• Click Delete to permanently remove the payment method from ALIS Connect.

Related Articles: 

• How to use ALIS Connect (For Families)

For more assistance with ALIS Connect,

Contact our ALIS Customer Success Team:

888.404.2547(ALIS) or support@go-alis.com