Honor payers' financial safeguards by setting a maximum limit that can be collected for ACH and credit cards per transaction. Easily set and update these restrictions when managing payer details, and use them as a reference when collecting payments.
About Max Limits
This feature is only applicable for companies utilizing the payment gateway integration, ALIS Pay. For more information on the payment gateway integration, refer to this ALIS Pay guide.
The max limits imposed on any individual payment method are on a per transaction basis. Setting a limit is particularly useful for payers on fixed incomes or a payment plan who may want to set a limit for how much can be drawn from their account per transaction.
It is important to note that if your team runs multiple transactions within a month, the max amount can be collected each time for that payment method (unless the limit is updated prior to the transaction).
You can set max limits when adding a new payment method or editing an existing payment method. Transaction limits can be set for both Single Pay and Split Pay workflows, which are managed on the Payer Details page. For more information on configuring payers and payments, refer to this How to Set a Resident Payer guide.
Set Max Limit with Single Pay
To set a max limit for Single Pay transactions, navigate to the Payer Details page.
- To add a new payment method and set a limit for that method, click the +Add Payment Method button. This opens a pane on the right side of the page for you to enter payment details. The Set Limit section defaults to None for all payment method types. If the payment method is set to "None", there is no limit to the amount that can be pulled per transaction.
- To set a limit, click on Max Amount. You must then type in the maximum dollar amount to be run per transaction. Once this amount is saved with the payment method, you are restricted to only pulling the specified max amount, or less, from the card or account per transaction.
- If there are multiple payment methods stored on the Payer Details page but you want to use a Single Pay workflow on a recurring basis, click the Manage Recurring Payment button and toggle the Payment Mode to Single. Then, choose the payment method from the dropdown menu.
- To edit a Max Limit set on an individual payment method, go to the payment method tile and click Options > Edit. In the Max Amount field, enter the new limit to apply per transaction moving forward. Then click Save.
Set Max Limit with Split Pay
When you have added two or more payment methods to the Payer Details page, you have the ability to set up Split Pay. This is how outstanding balances can be paid using multiple payment methods for a single transaction.
- From the Payer Details page, click the Manage Recurring Payment button and toggle the Payment Mode to Split Pay. You can drag and drop these payment methods to set the priority order which they will be pulled.
- When you have Split Pay set up, it is most efficient to update the max limit for each payment method from this Manage Recurring Payment pane rather than individually editing each payment method.
- If you have not yet set up a max limit for a payment method being utilized with Split Pay, you can enter that number in the amount field and click the Set amount as max checkbox.
- If a max limit has already been set, that amount will appear below the partial payment details. If you need to update the max limit, type in the new amount and click the Overwrite max checkbox.
- In addition to setting and overwriting the max amount when managing recurring Split Pay payments, you can also type a custom amount to prefill in the Amount Column of the Payment Center when you go to collect bulk ACH/CC payments. While the max amount will still restrict you from pulling more funds than what is set as the limit, the pre-fill option serves as a dollar amount suggestion in the Payment Center. The custom pre-fill amount can always be edited in the Payment Center but cannot exceed the max limit. Note that if you do not enter a pre-fill amount, then it will default to "0" in the Payment Center, which you will adjust before posting payments.
Max Limits in the Payment Gateway
When max limits are set for payment methods, you are prevented from collecting funds greater than the limit when collecting ACH and credit card payments in the Payment Center. Refer to this Payment Center Guide for more information on entering bulk payments.
When a number entered in the Amount column is greater than that which is shown as the max, you will not have the ability to Submit Payments until the amount is reconciled. If the Max displayed on this page is inaccurate or you need to adjust it prior to collecting this bulk payment, you must first navigate back to the Payer Details page and update the max limit per payment method.
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