Set up ALIS eMAR Offline Downloads

Automatically download your community’s MARs to a local computer using ShareFile, allowing staff to access recent MAR documents even during an internet outage. 

eMAR Offline Downloads (Using ShareFile)

We can enable automatic offline downloads of your Community MARs using ShareFile.

In the event of an internet outage, this setup provides an alternative way to access your MAR documents that were recently downloaded to a computer at your building. These downloads occur automatically once the feature begins generating files.

To enable this, first you must contact your Account Manager or the ALIS Customer Success Team so they can activate Offline MAR Downloads for your community.

Once the feature is enabled, you will be able to install the ShareFile application on your computer to automatically download MAR files. You can also use the same credentials to access the MAR files through the ShareFile website from any device and location.

Setting Up Automatic Downloads on Your Computer

Once the ALIS team has enabled the feature, follow these steps to access your folder and configure automatic downloads on your building’s computer:

1. Navigate to Settings > Community in ALIS. 
2. Scroll to find the section Offline File Download Information.
3. Either click the Client portal link, OR
4. Click the appropriate icon for your computer where it says Download offline files app (Windows or Apple). This will prompt you to download and launch the ShareFile application.

Subdomain Prompt

1. When asked for the Subdomain, enter: medtelligent
2. Click Continue. 

Login Prompt

1. Enter the Username and Password listed in the Community Settings page in ALIS.

2. Once setup is complete, you will see a short tutorial and gain access to the folder that will contain your MAR downloads. 

Be sure to take note of where the ShareFile folder is located on your device.

⚠️Important:

1. A single test file is generated immediately after setup. Then, it may take up to 72 hours for the daily file generation to begin.
2. After the first 72 hours, MAR documents will generate automatically once per day, typically on the hour.
3. Files are automatically deleted after 10 days to ensure storage remains limited and files stay current. 

Accessing MARs through the ShareFile Website 

You can also access MAR files using a web browser if needed.

Because these credentials are stored in ALIS, it is recommended to keep a copy of them in a secure location in case ALIS is temporarily unavailable. If you lose these details, contact the ALIS Customer Success Team. 

1. Go to the ShareFile portal: https://medtelligent.sharefile.com 

2. Enter the Username (Email) and Password from Community Settings. 

3. Click Sign In. After signing in, you will see folders containing recent MAR documents for each community you have access to.

FAQs

What if I can't view all credentials in Community Settings? 

The ALIS team can help give you access to the credentials. Contact the ALIS Customer Success Team. 

Can I install this on Chromebooks? 

No. However, you can access the ShareFile Client Portal website to download files.

Contact the ALIS Customer Success Team first to update your Chromebook configuration, then log in to the portal website to access the MARs.

Can I use this on my iPad/Apple or Android device? 

Yes. Download the Citrix Files app from the Apple App Store or Google Play Store and log in using the credentials from Community Settings.

What if my community is migrated to another company? 

If your community is migrated to another company, you will need to set up MAR downloads again. When a community migrates or disables this feature, the data is cleared for security purposes. Contact the ALIS Customer Success Team to reconfigure the setup.

How often will the files be generated? 

A single test file is generated immediately after setup. Daily MAR generation may take up to 72 hours to begin. Once the process starts, MAR files are generated once per day, typically on the hour.

Will this fill up disk space on my computer? 

No. The total storage footprint will not exceed 500 MB. Older MAR files are automatically deleted after 10 days.

My company uses Sharefile, can we use our existing accounts? 

Yes!, ALIS can add existing Citrix Sharefile users to one or more community folders.  

Related Articles:

• Downtime and Disaster Planning Guide

For more assistance with Offline Downloads,

Contact our ALIS Customer Success Team:

888.404.ALIS (2547) or support@go-alis.com