ALIS Login Basics

Logging into ALIS requires three details: the ALIS website address for your company, an ALIS staff profile's username, and password. With these three details, you can access ALIS from any device with an internet connection.

For added security, you can also restrict your community staff's logins to only access ALIS while they are using the community's Wi-Fi network. For more information, read this article: Login Lockdown by IP Address.

ALIS Website Address (URL)

Your company's ALIS website address is [your Company ID].alisonline.com

Example: basswoodseniorliving.alisonline.com

• There is no need for "www." at the beginning of this address. 
• Company IDs are typically the full name of your company, a shortened version of the company name, or an abbreviation.
• If you do not know your Company ID, you can contact us for help, and your administrator should have this information.

Your ALIS website address (also known as a URL) is meant to be easy to remember, but it is highly recommended to create desktop shortcuts to the website on all computers at your community to keep things simple. Click here to read an article by Google for steps to create a desktop shortcut for ALIS in the Google Chrome browser.

Once you have entered your ALIS website address in your browser's navigation, you've made it to the ALIS login screen!

ALIS Usernames

Usernames almost always present as [firstname].[lastname] and are not case sensitive.

Example: daniel.williams

• Usernames are automatically generated when staff are added to ALIS using the first and last name.
• Staff usernames are not often edited, but this can be done when requested.
• They can only include letters, numbers, periods (.), dashes (-), and underscores (_).
• It is not possible to edit your own username. If you have an administrator, they can update this for you. If you are an administrator, contact ALIS support to help you change your username.

To edit a staff member's username:

1. Go to a staff member's profile in ALIS and open the Login & Access section.
2. Click the pencil icon next to the person's username.
3. Edit the username in the pop-up, and click Save.

The next time the person logs in, they will need to use their new username.

ALIS Passwords

Passwords may be automatically generated or created manually by the person adding the staff profile to ALIS. For more information about adding staff and setting passwords, read this article: How to Add a New Staff Member.

To edit your own password:

1. You must already be logged into ALIS. Go to your My Account page, found at the top of any page in ALIS.
2. Click the section Login & Access.
3. Click the button Change Password, fill in your current password and new password in the pop-up, and click Save.

The next time you login, you will need to use your new password. For maximum security with your password, keep it memorable, unique, and private to only you!

To edit someone else's password:

1. Go to their staff profile and open the Login & Access section.
2. Click Change password, and use the Automatically option to send a randomly generated password to the person via email or text message, or use the Manually option to create a new password for them. The Automatically option is more secure!
3. Click submit. The next time they login, they will need to use their new password.

It is strongly encouraged for staff to update their password to something private to them after you have reset the password! For maximum security with passwords, they should be memorable, unique, and private to only to the individual.

Related Articles:

What should I do if I am unable to login?

Login Lockdown by IP Address