ALIS Login Basics

You can access ALIS from any device with an internet connection. The default login option for ALIS requires three details: the ALIS website address (URL) for your company, a staff profile username, and an enabled password for that staff profile. 

ALIS Website Address (URL)

Your company's ALIS website address is: [your Company ID].alisonline.com

• Example: sunshineliving.alisonline.com
• There is no need for "www." at the beginning of this address. 
• Company IDs are typically the full name of your company, a shortened version of the company name, or an abbreviation. The Company ID was set up by your administrator when starting with ALIS. 
• If you do not know your Company ID, contact your administrator or our ALIS Customer Success Team for help locating the correct URL. 

While your ALIS website address (also known as the URL) was created to be easy to remember, it is highly recommended to create desktop shortcuts to the website on all computers at your community to keep things simple. Click here to read an article by Google for steps to create a desktop shortcut for ALIS in the Google Chrome browser.

Once you have entered your ALIS website address in your browser's navigation, you will be directed to the ALIS login screen where you will enter your username and password. 

ALIS Usernames

ALIS usernames almost always present as [firstname].[lastname] and are not case sensitive.

• Example: nelson.mcmillan
• Usernames are automatically generated when staff profiles are added to ALIS, and the first and last name listed on the profile are used.
  • • • Note that if you have duplicate staff profiles or two staff members with the same first and last name, then ALIS will include an identifying character in the username for the second profile created (i.e., nelson.mcmillan1). If you receive the "Not a valid username" error when attempting to login, it may be due to a missing character. Have your administrator verify your username or contact our ALIS Customer Success Team for help.
• Staff usernames are not often edited, but this can be done when requested.
• Usernames can only include letters, numbers, periods (.), dashes (-), and underscores (_).
• It is not possible to edit your own username. Your company or community administrator can update this for you. If you are a company or community administrator, contact your Account Manager or our ALIS Customer Success Team to change your username.

To edit another staff member's username:

1. Go to a staff member's profile and open the Login & Access section.
2. Click the pencil icon next to the person's username.
3. Edit the username in the pop-up, and click Save. The next time the person logs in, they will need to use their new username.

ALIS Passwords

Passwords may be automatically generated or manually created by the person who adds the staff profile to ALIS. For more information about adding staff and setting passwords, Add a New Staff Profile guide. 

To edit your own password:

1. Log in to ALIS. Navigate to to your My Account page, found at the top of any page in ALIS.
2. Click the Login & Access tab.
3. Click the Change Password button, fill in your current password and new password in the pop-up, and click Save. The next time you login, you will need to use your new password. For maximum security with your password, make it memorable, unique, and private to only you.

To edit another staff member's password:

1. Go to their staff profile and open the Login & Access section.
2. Click Change password, and choose between the Automatically or Manual optsion. Use the Automatically option to send a randomly generated password to the staff member via email or text message, or use the Manually option to create a new password for them. Note that the Automatically option is more secure. 
3. Click Submit. The next time they login, they will need to use their new password. 

It is strongly encouraged for staff to update their password to something private to them after you have reset the password for them. For maximum security with passwords, they should be memorable, unique, and private to only the individual.

Additional Login Security Features

There are additional login security features you can add to your community's login experience. See below for brief descriptions and links to corresponding guides. 

Login Lockdown by IP Address

Restrict staff logins to only have access to ALIS while using the community Wi-Fi network. To do this, we must "whitelist" your community's public IPv4 address (the number that identifies the internet connection at the building). For more information, read this Login Lockdown by IP Address guide.

Two-Factor Authentication

Two-Factor Authentication refers to a security setting that adds a second factor to staff logging in with a username and password. This relies on staff to receive a code outside of ALIS and type it into the login screen in addition to their password. For more information, read this Two-Factor Authentication guide.

Single Sign-On (SSO)

Single Sign-On (SSO) is technology that allows users to access multiple software systems with a single set of credentials. Users with an email address provisioned by their organization can link their ALIS account to their Microsoft identity. For more information, read this Single Sign-On guide.

Related Articles:

• What should I do if I am unable to login?
• Login Lockdown by IP Address
• Two-Factor Authentication
• Single Sign-On

For more assistance with ALIS Logins,

Contact our ALIS Customer Success Team:

 888.404.ALIS (2547) or support@go-alis.com