How do I correct an order sent from the Pharmacy?

When you click Process for an order on the Pharmacies page, you are seeing details sent from the pharmacy that have been filtered by ALIS to display the most accurate and helpful information to go on the eMAR.

If you see an inaccuracy here, the problem may have originated from the pharmacy or the ALIS message filtering. 

Here are some examples:

• Your resident's order is missing times
• The strength or dose of the order is incorrect
• The start date is incorrect

If the order only needs minor corrections, it will be easiest to edit the order before clicking Process Order. Some details on the page (such as vitals checks) can't be filled in with your pharmacy connection, and they need to be manually entered when applicable to an order. Read this article for more details about processing order messages: How to Process Order Messages. 

If you already processed the order and need to make changes, you can do this on the resident's Manage Orders page. The only details you can't edit after clicking Process Order are the Name and Start Date of the order. Read this article for more information about editing orders that have already been processed: Editing Medications, PRNs, and Treatments. 

For larger issues, a good first step is to contact us to help verify the details of the order. We can look at the raw data sent from the pharmacy's system to ALIS to make sure there is nothing erroneous about how ALIS is displaying the order for you. 

Next, contact your pharmacy. There is a possibility that they have an older or different version of the order than was recently prescribed, or they made an error typing the order into their system. If they need to send you a new order message after they have made corrections, remember to prevent duplicates by "mapping" the new order to any existing orders on the resident's Manage Orders page. Learn more about mapping orders in this article: Mapping Pharmacy Messages.

Related Articles:

How to Process Order Messages

Pharmacy Connection Reference Guide

Editing Medications, PRNs, and Treatments