How to Process Resident Messages

Once the pharmacy is set up in ALIS, you will start receiving messages on the Pharmacies page.

To get started, select either the "Pharmacies" icon on the Dashboard, or click the Medications menu at the top of the screen and click "Pharmacies".

Resident Messages

It is necessary to complete the mapping step for a Resident or Applicant before their orders will display for verification. This connects the resident information at the pharmacy to the resident's ALIS profile.

You will only need to do this once for each resident!

Note: If the Resident or Applicant does not exist in ALIS yet, you will first need to add them so you can map the resident message.

1. Click the Resident Messages tab. When you are first implementing the pharmacy connection, each resident should display here. After you map everyone, you will only use this tab going forward to map new residents in your community. For the first resident you want to map, click the Map to ALIS Resident button.
2. The first step is to verify the pharmacy profile on the resident matches a resident in ALIS, and Match them together. Most likely, this is an automatic process where ALIS connects the profiles based on the resident name, SSN, and/or DOB. You can verify that the information on the left side and right sides of the page are for the same person, and click Next Step.
   • If no profile shoes on the right side of the screen, this means ALIS does not have a resident or applicant profile that is close enough to what the pharmacy has. You can click Search For Profile and type the resident's name to catch whether the name in ALIS is spelled differently, which does happen occasionally!
   • If you can't find a profile close enough, this likely means that the profile has not yet been created in ALIS. Review your All Residents page and create them if needed. Once they exist in ALIS, they will populate the right side of the Map Resident page.
3. The next page displays more resident details to verify. The goal is for the information in ALIS to match what the pharmacy has, and for the ALIS profile to be as complete as possible. 
   • The pharmacy information displays on the left, and then you have the opportunity to add those details to the right side of the screen to be saved in ALIS.
   • If any of the information the pharmacy has is incorrect (left side), you should make note of the details and contact the pharmacy so that they can correct any inaccuracy. This is somewhat common for resident birthdates.
   • There is no need for concern if the information on the pharmacy side is empty. This does not mean that the pharmacy does not have the information.
   • Once you have reconciled the pharmacy information with the information saved in ALIS, click the 'Complete Resident Mapping" button at the bottom right.

Once the resident message has been mapped to a resident in ALIS, the order messages will start to appear in the Medication Messages section of the main Pharmacies page. For more information about processing the Medication Messages, click here.